Contact Us
Contact Us
Welcome to ZELCASE!
We're dedicated to providing exceptional customer service and ensuring every customer enjoys a smooth, secure, and satisfying shopping experience. Whether you have questions about our products, your order, shipping, returns, or warranty, our support team is here to help.
Get in Touch
Store Name
ZELCASE
Company
ZELVRA LTD
Store Owner
Mihai Alexandru Tiru
Business Address
27 Old Gloucester Street
London, United Kingdom
WC1N 3AX
Telephone
+44 2038163434
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT/BST)
Saturday
10:00 AM – 4:00 PM (GMT/BST)
Sunday & Public Holidays
Closed
We aim to respond to all inquiries within 24 business hours.
We're Here to Help
Our customer service team can assist you with:
- Product Information
- Phone Case Compatibility
- Phone Holder Recommendations
- Order Status & Tracking
- Shipping & Delivery
- Returns & Refunds
- Warranty Claims
- Product Quality Issues
- Payment Assistance
- Wholesale & Business Inquiries
- General Customer Support
Before You Contact Us
To help us resolve your inquiry as quickly as possible, please include:
- Your Full Name
- Order Number (if applicable)
- Product Name
- A Detailed Description of Your Question
- Photos or Videos (for damaged or defective items)
Providing complete information allows us to assist you more efficiently.
Warranty & After-Sales Support
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Our support team will carefully review your request and provide the most appropriate solution, which may include:
- Product Replacement
- Product Exchange
- Full Refund
- Partial Refund (where applicable)
Your satisfaction is our top priority.
Business & Wholesale Inquiries
If you're interested in wholesale orders, business partnerships, or distribution opportunities, we'd love to hear from you.
Please contact us by email, and our team will respond as soon as possible.
Business Email:
shopify@zelvraltd.com
Why Choose ZELCASE?
- Premium Quality Mobile Accessories
- Stylish & Durable Phone Cases
- Innovative Phone Holders & Stands
- Secure Online Shopping
- Fast & Reliable Shipping
- Easy Returns & Warranty Support
- Friendly Professional Customer Service
Thank You
Thank you for choosing ZELCASE.
We sincerely appreciate your trust and support. Our mission is to provide premium mobile accessories, outstanding customer service, and a reliable shopping experience for every customer.
If you have any questions or need assistance, please don't hesitate to contact us—we're always happy to help.