Shipping policy
Shipping Policy
Effective Date: August 2026
Thank you for shopping with ZELCASE.
We are committed to delivering your order safely and efficiently.
Processing Time
Orders are processed within:
1–3 business days
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates
United Kingdom
Standard Shipping
£8.00
Estimated Delivery:
3–7 Business Days
International Shipping
Standard International Shipping
£20.00
Estimated Delivery:
7–15 Business Days
Delivery times may vary depending on customs clearance and destination.
Order Tracking
After shipment, customers receive:
- Tracking Number
- Shipping Confirmation Email
Customs & Import Taxes
International customers are responsible for any customs duties or import taxes required by their country.
Incorrect Address
Please ensure your shipping address is accurate.
Orders returned due to incorrect addresses may require additional shipping fees.
Lost Packages
If your package appears lost, please contact us.
We will work directly with the carrier to investigate.
Damaged Items
If your package arrives damaged, please contact us within 7 days with photographs.
We will arrange a replacement or refund where appropriate.
Contact
Email:
shopify@zelvraltd.com
Phone:
+44 2038163434
Warranty Policy
Effective Date: August 2026
At ZELCASE, customer satisfaction is our priority.
Warranty Coverage
We provide warranty protection against manufacturing defects.
Covered items include:
- Phone Cases
- Phone Holders
- Mobile Accessories
Covered Issues
- Manufacturing defects
- Broken components upon arrival
- Wrong product received
Not Covered
Warranty does not cover:
- Normal wear and tear
- Accidental damage
- Improper installation
- Water damage
- Scratches after use
- Misuse
Warranty Claim
Please provide:
- Order Number
- Product Photos
- Description of the Issue
Email:
Resolution
Depending on the situation, we may offer:
- Replacement
- Store Credit
- Refund
Cookie Policy
Effective Date: August 2026
This website uses cookies to improve your browsing experience.
What Are Cookies?
Cookies are small files stored on your device.
They help remember your preferences and improve website functionality.
Types of Cookies We Use
Essential Cookies
Required for shopping cart and checkout.
Analytics Cookies
Help us understand visitor behavior.
Functional Cookies
Remember your preferences.
Marketing Cookies
Used only if you consent.
Managing Cookies
You may disable cookies through your browser settings.
Disabling cookies may affect certain website features.