Privacy policy
Privacy Policy
Effective Date: August 2026
At ZELCASE, operated by ZELVRA LTD, we are committed to protecting your privacy and ensuring your personal information is handled securely.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit or make a purchase, we may collect:
Personal Information
- Full Name
- Billing Address
- Shipping Address
- Email Address
- Phone Number
- Payment Information (processed securely by payment providers)
- Order History
Device Information
We may automatically collect:
- IP Address
- Browser Type
- Device Type
- Operating System
- Cookies
- Time Zone
- Pages Visited
- Referral Source
How We Use Your Information
Your information helps us:
- Process your orders
- Deliver purchased products
- Provide customer support
- Prevent fraud
- Improve our website
- Send shipping notifications
- Send promotional emails (only if you choose to receive them)
- Comply with legal obligations
Payment Security
We never store your full credit or debit card information.
Payments are securely processed by Shopify Payments, PayPal, Stripe, or other secure payment providers.
Cookies
Our website uses cookies to:
- Remember shopping cart contents
- Improve website performance
- Understand visitor behavior
- Personalize your shopping experience
You may disable cookies through your browser settings.
Sharing Your Information
We may share information only with trusted partners including:
- Shopify
- Shipping carriers
- Payment processors
- Analytics providers
- Legal authorities when required by law
We never sell your personal information.
Data Retention
We retain your information only as long as necessary for:
- Order processing
- Customer service
- Accounting
- Tax obligations
- Legal compliance
Your Rights
Depending on your location, you may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Data portability
- Withdrawal of marketing consent
Contact
ZELCASE
27 Old Gloucester Street
London
United Kingdom
WC1N 3AX
Phone:
+44 2038163434
Email:
shopify@zelvraltd.com
Contact Person:
Mihai Alexandru Tiru