Terms of service

Terms of Service

Effective Date: August 2026

Welcome to ZELCASE. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms.

1. Store Information

Store Name: ZELCASE

Company: ZELVRA LTD

Address:
27 Old Gloucester Street,
London, United Kingdom,
WC1N 3AX

Phone:
+44 2038163434

Email:
shopify@zelvraltd.com

Store Owner:
Mihai Alexandru Tiru

2. Acceptance of Terms

By visiting our website or purchasing from ZELCASE, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms.

3. Products

ZELCASE specializes in:

Phone Cases
Magnetic Phone Cases
Shockproof Phone Cases
Clear Cases
Silicone Cases
Luxury Phone Cases
Phone Holders
Magnetic Phone Holders
Foldable Phone Stands
Desktop Phone Stands
Car Phone Holders
Mobile Accessories

We continuously improve our products and reserve the right to modify product specifications, colors, materials, or packaging without prior notice.

4. Product Images

We strive to display product images and colors as accurately as possible.

However, actual product colors may vary depending on:

Screen settings
Device displays
Lighting conditions
Manufacturing batches

Minor differences between images and actual products do not constitute product defects.

5. Pricing

All prices displayed on our website are shown in the applicable store currency.

Prices may change without prior notice.

The price displayed at checkout is the final purchase price before applicable taxes and shipping charges.

6. Orders

After an order is placed, you will receive an order confirmation email.

We reserve the right to:

Refuse any order
Cancel suspicious or fraudulent orders
Limit quantities purchased
Cancel orders containing pricing errors
Request additional verification before shipping

If your order is cancelled after payment, a full refund will be issued.

7. Payment

We accept secure online payments through Shopify-supported payment providers.

Payment must be successfully completed before your order enters processing.

We do not store your complete payment card information.

8. Shipping

Orders are normally processed within 1–3 business days.

Estimated delivery times vary depending on destination.

Delays caused by:

Customs inspections
Severe weather
Public holidays
Carrier delays
Incorrect shipping information

are outside our control.

More information is available in our Shipping Policy.

9. Returns and Refunds

If you are not satisfied with your purchase, you may request a return within the return period specified in our Return & Refund Policy.

Returned products must generally be:

Unused
In original condition
In original packaging
Include all accessories

Refunds are issued after inspection and approval.

Please refer to our Return & Refund Policy for full details.

10. Warranty

If a product arrives:

Damaged
Defective
Incorrect

please contact us within 7 days of delivery.

Provide:

Order number
Photos of the product
Photos of the packaging
Description of the issue

We will arrange a replacement or refund where appropriate.

Damage caused by misuse, accidental damage, unauthorized modification, or normal wear and tear is not covered.

11. Intellectual Property

All content on this website, including but not limited to:

Logos
Product photos
Product descriptions
Graphics
Icons
Videos
Designs
Website layout

is the property of ZELCASE or its licensors.

No content may be copied, reproduced, distributed, or used without written permission.

12. User Conduct

You agree not to:

Violate any applicable laws
Interfere with website security
Upload malicious software
Submit false information
Attempt unauthorized access
Use the website for fraudulent activities
Copy or misuse our content

Violation of these Terms may result in account suspension or legal action.

13. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

We only use customer information for:

Order fulfillment
Customer support
Shipping
Payment processing
Legal compliance

14. Limitation of Liability

To the fullest extent permitted by law, ZELCASE shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of business
Delays caused by third-party carriers
Events beyond our reasonable control

Our maximum liability shall not exceed the amount paid for the purchased product.

15. Force Majeure

We shall not be responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government actions
Customs inspections
Transportation disruptions
Internet outages
Labor disputes

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

ZELCASE

Address:
27 Old Gloucester Street
London, United Kingdom
WC1N 3AX