Frequently Asked Questions (FAQ)

Welcome to ZELCASE. Below you'll find answers to the most frequently asked questions about our products, orders, shipping, returns, and customer support.

1. What products does ZELCASE sell?

ZELCASE specializes in premium mobile accessories, including:

Phone Cases
MagSafe Phone Cases
Shockproof Phone Cases
Clear Phone Cases
Silicone Phone Cases
Magnetic Phone Cases
Phone Holders
Magnetic Phone Holders
Car Phone Mounts
Foldable Phone Stands
Desktop Phone Stands
Mobile Accessories

Our products are designed to provide reliable protection, convenience, and modern style for your everyday devices.

2. How do I choose the correct phone case?

Before placing your order, please confirm your phone model.

You can find your device model by:

iPhone: Settings → General → About → Model Name
Android: Settings → About Phone → Model

If you're unsure, please contact our customer support before ordering, and we'll be happy to help.

3. Are your phone cases compatible with MagSafe?

Selected products are fully compatible with MagSafe charging and accessories.

Please check the product description to confirm whether the phone case supports MagSafe functionality.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays will be processed on the next business day.

5. How much is shipping?

Our standard shipping rates are:

United Kingdom

Standard Shipping: £8.00

International

Standard Shipping: £20.00

Shipping costs are displayed during checkout before payment.

6. How long does delivery take?

Estimated delivery times are:

United Kingdom

3–7 Business Days

International

7–15 Business Days

Delivery times may vary depending on customs clearance, weather conditions, and local courier services.

7. Will I receive a tracking number?

Yes.

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number so you can monitor your delivery.

8. Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it.

Please contact us as soon as possible after placing your order.

Once an order has been dispatched, it cannot be cancelled, but you may request a return in accordance with our Return & Refund Policy.

9. What if I ordered the wrong phone model?

If your order has not been shipped, contact us immediately and we'll do our best to update your order.

If the order has already been shipped, you may request an exchange. Return shipping costs may apply.

10. What should I do if my package arrives damaged?

Please contact us within 48 hours of delivery.

Include:

Your order number
Photos of the damaged product
Photos of the packaging
A brief description of the issue

Our support team will review your request and arrange a replacement or refund where appropriate.

11. Can I return my order?

Yes.

You may request a return within 30 days of receiving your order.

Returned items must be:

Unused
In their original condition
In the original packaging
Accompanied by proof of purchase

Please refer to our Return & Refund Policy for full details.

12. What payment methods do you accept?

We accept secure online payments through Shopify-supported payment providers, including:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
PayPal (where available)

All payments are protected using industry-standard SSL encryption.

13. Do you offer a product warranty?

Yes.

We provide warranty coverage for manufacturing defects on eligible products.

If you receive a defective item, please contact us with your order number and photos of the product. We'll review your claim and provide an appropriate solution.

14. Do you ship internationally?

Yes.

ZELCASE ships to customers in the United Kingdom and many countries worldwide.

Available shipping destinations can be viewed during checkout.

15. Can I use wireless charging with my phone case?

Most of our slim and MagSafe-compatible phone cases support wireless charging.

However, very thick or heavy-duty protective cases may need to be removed before wireless charging.

Please check the product description for compatibility details.

16. How do I contact customer support?

Our friendly customer service team is always happy to help.

Store Name:
ZELCASE

Company:
ZELVRA LTD

Store Owner:
Mihai Alexandru Tiru

Address:
27 Old Gloucester Street
London, United Kingdom
WC1N 3AX

Phone:
+44 2038163434

Email:
shopify@zelvraltd.com

Customer Service Hours:

Monday – Friday: 9:00 AM – 6:00 PM (GMT/BST)
Saturday: 10:00 AM – 4:00 PM (GMT/BST)
Sunday & Public Holidays: Closed

17. Why Choose ZELCASE?

At ZELCASE, we're committed to providing:

Premium-quality mobile accessories
Stylish and durable phone cases
Reliable phone holders and stands
Secure online shopping
Fast and dependable shipping
Professional customer support
Easy returns and warranty assistance
Carefully inspected products before shipment

Still Need Help?

If you can't find the answer you're looking for, our customer support team is always here to assist you.

Email: shopify@zelvraltd.com

Phone: +44 2038163434

Thank you for choosing ZELCASE. We appreciate your trust and look forward to providing you with high-quality mobile accessories and outstanding customer service.