Contact information
Contact Information
At ZELCASE, we're committed to providing exceptional customer service and ensuring every customer enjoys a smooth and satisfying shopping experience. Whether you have questions about our products, your order, shipping, returns, or warranty, our dedicated support team is always ready to assist you.
Store Information
Store Name
ZELCASE
Company
ZELVRA LTD
Store Owner
Mihai Alexandru Tiru
Business Address
27 Old Gloucester Street
London, United Kingdom
WC1N 3AX
Telephone
+44 2038163434
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT/BST)
Saturday
10:00 AM – 4:00 PM (GMT/BST)
Sunday & Public Holidays
Closed
We aim to respond to all customer inquiries within 24 business hours.
How Can We Help?
Our customer support team is available to assist you with:
- Product Information
- Phone Case Compatibility
- Phone Holder Installation
- Order Status & Tracking
- Shipping & Delivery
- Returns & Refunds
- Warranty Claims
- Product Quality Concerns
- Payment Questions
- Wholesale & Business Inquiries
- General Customer Support
Before Contacting Us
To help us assist you more efficiently, please include the following information in your email:
- Your Full Name
- Order Number
- Product Name
- A Detailed Description of Your Inquiry
- Photos or Videos (if reporting a damaged or defective product)
Providing complete information allows us to resolve your request as quickly as possible.
Warranty & After-Sales Support
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Our team will review your request promptly and provide an appropriate solution, including:
- Product Replacement
- Product Exchange
- Full Refund
- Partial Refund (where applicable)
Customer satisfaction is our highest priority.
Business & Wholesale Inquiries
Interested in becoming a reseller or placing a bulk order?
Please contact our business team by email, and we will be happy to discuss partnership opportunities.
Business Email:
shopify@zelvraltd.com
Stay Connected
We continuously work to improve our products and services. Your feedback and suggestions are always welcome and help us provide a better shopping experience for all our customers.
Contact Details
ZELCASE
Company: ZELVRA LTD
Store Owner: Mihai Alexandru Tiru
Address:
27 Old Gloucester Street
London, United Kingdom
WC1N 3AX
Phone:
+44 2038163434
Email:
shopify@zelvraltd.com
Thank You
Thank you for choosing ZELCASE.
We appreciate your trust and support. Our goal is to provide premium-quality mobile accessories, secure online shopping, fast shipping, and reliable after-sales service. If you have any questions or need assistance, please don't hesitate to contact us—we're always happy to help.